Help with a legal question?
In April we had Culligan install a soft water system in our home. That same week we put in a new vinyl floor. Upon installation the tech drilled two unwary holes into the floor and ripped the vinyl. Since then we have gone back and forth with the company regarding them fixing it. I haven’t paid the monthly service since April because I want them to fix the floor. After all, it was a brand new floor. They came out and took pictures of the damage and now tell us that until we pay the balance on the account they won’t do anything.
I feel that if we pay them then we will be admitting that we were happy with the service and won’t have any legal recourse. What are my options and can I legally not pay them until they fix my floor?
You really need a lawyers advice on this one.
You probably have signed a contract with Culligan.
On the other hand they should pay for any damages they have done.
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